Return and refund
How many days do I have to return an item?

You have 30 days from the receipt date of the package to request a return. For more information, see the procedure for returning goods in France or from abroad.


Are returns free of charge?

Outside of promotion periods, returns are free of charge from Metropolitan France, including Corsica. From abroad, they are charged to the customer.


What is the return procedure from Metropolitan France, including Corsica (excluding promotions)?
  • Enclose this form with your package. It will allow us to identify your return and send you a refund upon receipt of your package.
  • Returned products must be in a brand new condition, with tags attached, and returned in their original packaging.
  • If you are returning your entire order, please also include the gift items, which are valuable. Otherwise, they will be charged at the price indicated on our e-shop. Thank you for your understanding.
  • For more information on the refund process, please refer to Section (Refund Conditions).

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Order
I did not receive the order or shipment confirmation by email

Please check your spam folder, it is possible that the email is in it.

The order confirmation email is sent immediately after the order is placed. If you have not received it and your bank / PayPal account has not been charged, it means that your order has not been confirmed. 

If your account has been charged but you have not received a confirmation email, please write to us via the contact form or directly by email [email protected] providing as much information as possible (the name and email used to make the order, the order number if you have one, etc.) 

The shipment email is sent, once the package has been shipped out. If you do not receive a shipping confirmation email within 2 business days after placing your order, please contact customer service to ensure that your order has been processed.


Can I change or cancel my order?

Unfortunately, we cannot guarantee a modification or cancellation of an order because once it is in the preparation stage, we have very little time to modify your order. Please contact us by email [email protected], specify the modifications, and add "Urgent" to the subject line.

We will make every effort to accommodate your request but cannot guarantee it.


Is it possible to group my orders?

If your orders have not yet been processed by our logistics team, we can group them. Please send us an email to [email protected] with "URGENT" in the subject line and specify your order numbers.

We will make every effort to accommodate your request but cannot guarantee it.


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Delivery
How do I track my order?

You can track your order using the tracking number provided in your shipping confirmation email:

Colissimo tracking

DHL tracking

If your package is sent abroad, you may need to access the website of your country's post office in order to track your package locally.


My tracking number does not work

Please contact us via the contact form or directly by email [email protected] and we will verify your tracking number.


The shipment status of my order has not been updated for a week

Shipment delays by carriers are unfortunately beyond our control. In the case of a delay, please check the status of your order using your tracking number that was sent to you in the shipment confirmation email. However, if the shipment status has not been updated for a week, please inform us via the contact form or directly by email [email protected] and we will make a claim to the carrier. 


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Payment
Is my payment perfectly secure?

All your order and payment data are sent in an encrypted form by the SSL protocol, from your computer to the electronic payment terminal of our banking partner.

A closed padlock, a security symbol, appears at the bottom of the page. You can therefore pay online with complete peace of mind, no data is stored.


Which payment methods are accepted?

We accept payments by Mastercard, Visa, and PayPal.

We are not able to accept payments by bank transfer or cheque.


I would like to pay with a voucher or a gift card. I want to use a discount code.

To pay for your order (in part or in full) with a voucher or gift card, simply insert the code in the "Discount Code" or "Gift Card" field in your cart. 


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After sales service
My package arrived damaged / opened

Please contact our customer service via the contact form or directly by email [email protected] if you have refused the package to the carrier because of damage. If you could not refuse the package, please also contact the customer service and send pictures of the damaged package. 


The article that I ordered on the Louise Misha website has a defect, what to do?

Despite all our quality controls, there are rare cases of quality issues. Please contact our customer service via the contact form or directly by email [email protected] and send us photos of the defects.  


The article that I purchased at a reseller has a defect, what to do?

Please contact the reseller directly, they will take care of the After Sales Service. We advise you to send them photos of the damaged products. 


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Size chart
Size chart for Women

In order to choose your size, please find below a measurement chart:

XXS
32
XS
34
S
36
S/M
38
M/L
40
L
42
XL
44
Chest 76 cm 80 cm 84 cm 88 cm 92 cm 96 cm 100 cm
29.9" 31.4" 33.0" 34.6" 36.2" 37.7" 39.3"
Waist 58 cm 62 cm 66 cm 70 cm 74 cm 78 cm 82 cm
22.8" 24.4" 25.9" 27.5" 29.1" 30.7" 32.2"
Hips 82 cm 86 cm 90 cm 94 cm 98 cm 102 cm 106 cm
32.2" 33.8" 35.4" 37.0" 38.5" 40.1" 41.7"

We size normally. If you prefer something smaller you can take the size below, and if you prefer a very loose style, the size above!

Our model is 1m75 and wears a size S.

 

How to measure ?

Comment mesurer ?


Size chart for Lingerie, Swimsuits and Pajamas

To find your perfect size and feel comfortable in your lingerie, swimwear or pyjama, use the equivalence charts. 

Because your size changes between brands, models and countries, if you're not sure of your size, follow the steps in our short fitting guide to measure yourself.

1. Stand in front of a mirror and hold yourself upright.

2. Place the tape on the area to be measured. It should be flat, not too tight and not too wide.

3. A little advice: don't inflate your chest or stomach, breathe normally.

4. Take your measurements and enter them in the measurement charts.

BRAS, SWIMWEAR AND PYJAMA TOPS

On Sticker T00 T0 T1 T2 T3 T4 T5

Bust Girth (cm)

in inches

72,5-77,5

28,5-30,5

77,5-82,5

30,5-32,5

82,5-87,5

32,5-34,4

87,5-92,5

34,4-36,4

92,5-97,5

36,4-38,4

97,5-102,5

38,4-40,4

102,5-107,5

40,4-42,3

Under Chest Girth (cm)

in inches

57,5-62,5

28,5-30,5

62,5-67,5

30,5-32,5

67,5-72,5

32,5-34,5

72,5-77,5

34,5-36,4

77,5-82,5

36,4-38,4

82,5-87,5

38,4-40,4

87,5-92,5

40,4-42,3

International XXS XS S S/M M/L L XL
France 75A 75B-80A 80B-85A 85B-90A 90B-90C 95A-B 95C
Europe 60A 60B-65A 65B-70A 70B-75A 75B-75C 80A-80B 80C
Italy 00A 0B-1A 1B-2A 2B 2C 3B 3C
UK 28A 28B-30A 30B-32A 32B-34A 34B-34C 36B 36C
Australia 6B-8A 8B-10A 10B-12A 12B 12C 14B 14C
USA 28A 28B-30A 30B-32A 32B-34A 34B-34C 36B 36C
Japan B60-B65 B70 C70-B75 C75 D75 C80 D80

PANTIES, SWIMWEAR AND PYJAMA BOTTOMS

On Sticker T00 T0 T1 T2 T3 T4 T5

Waist Girth (cm)

in inches

58-62

23-24

62-66

24-26

66-70

26-28

70-74

28-29

74-78

29-31

78-82

31-32

82-84

32-33

Pelvis Girth (cm)

in inches

80-84

31-33

84-88

33-35

88-92

35-36

92-96

36-38

96-100

38-39

100-104

39-41

104-108

41-43

International XXS XS S S/M M/L L XL
France 32 34 36 38 40 42 44
Italy 36 38 40 42 44 46 48
UK / Australia 4 6 8 10 12 14 16
USA 0 2 4 6 8 10 12
Japan 3 5 7 9 11 13 15

If you're not sure which size to choose, we recommend you take the smaller size.

And if you are still unsure? Don't hesitate to contact Alice, our customer manager, who will be delighted to help you.


Size chart for girls

In order to choose your size, please find below a measurement chart:

3A4A5A6A7A8A10A12A14A
Height cm 98 104 110 116 122 128 140 152 164
in/ft 38.6" 40.9" 43.3" 45.5" 48" 50.4" 4' 7.1" 4' 11.8" 5' 4.6"
Chest cm 54 56 58 60 62 64 70 74 80
in/ft 54 56 58 60 62 64 70 74 80
Waist cm 50 52 53 54 55 56 58 60 63
in/ft 19.6" 20.5" 21" 21.2" 21.7" 22" 22.8" 23.6" 24.8"
Hips cm 60 62 64 66 68 70 76 80 88
in/ft 23.6" 24.4" 25.1" 25.2" 26.8" 27.6" 29.9" 31.5" 33.1"

Hats

T1T2T3T4T5T6T7T8
Age 3M 6/9M 12M 18 24/26M 4/5Y 6/8Y 10/14Y
CM 43 45 47 49 51 53 55 57
Inch 16,9" 17,7" 18,5" 19,3" 20,1" 20,9" 21,6" 22,4"

Our clothes are adapted to the child age. We recommend to take the size that corresponds to your child's age, unless she is really bigger or smaller than average!

Please note that our fits cut big in order to give this very loose style that we like so much. Our sizes and styles remain similar from one season to the next! For dresses, three lengths are available: short, medium, and long.

The lengths of each dress are indicated on each product page to help you in your selection.

A dress can easily be worn in the size above the age of the little girl as an oversized look, then normal, and it can become a top when the girl grows up!

If you have a specific question about a product fit, do not hesitate to contact us at [email protected] !

 

How to measure ?

How to measure ?


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My account
I would like to create a customer account

Opening a customer account allows you to better manage your orders, save your addresses, and track the preparation and shipping of your orders in real time. To create an account, please click here or on the icon in the upper right corner of our homepage. 

To log in, click on the icon “View my customer account” in the upper right corner.


I would like to modify some details saved in my account

To update your personal information or your password, please click on “My Account / Information”. 


Can I delete my account ?

You can delete your account at any moment. However, you will lose access to your order history, discount vouchers, invoices, and other information. If you wish to delete your account, please contact us via the contact form or directly by email [email protected]


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About Louise Misha
How can I share my comments and suggestions ?

Please contact us via the contact form or directly by email [email protected].

We will be happy to hear your opinion on our products and our customer service.

 


How can I apply at Louise Misha ?

 Please send us your CV and cover letter to [email protected]


How to contact Louise Misha to become its reseller ?

Please send us a detailed message about your store via the contact form by selecting “Sales Manager B2B” as subject. 


Our values and commitments
Our commitments

Since the brand was created in 2012, it has grown very quickly. The label’s creator, Marie Pidancet, wanted to make a commitment to limit Louise Misha’s ecological footprint as much as possible. Fashion is a highly polluting industry and we are fully aware of our responsibility in that area. Thus we seek alternatives to create eco-responsible clothing. Our future organic line is fully inscribed in this approach. Tomorrow, we will expand this experience as much as possible to all our creations.

We have already set up:

  • Packaging made of biodegradable materials (up to now we used recycled plastic but are currently going further. Our packaging now comes from recycled and biodegradable materials). This packaging is not visible by our clients. It is our in-house approach.
  • Packaging for e-shop purchases that is now more pared down, compact and responsible.
  • A GOTS-certified organic clothing line. This certification system for textile products is the most complete in that it requires a production which respects sustainable development. The materials are exclusively organic and bio-sourced (our organic cotton comes from fair-trade commerce). Our garment labels are in recycled cardboard and our packaging pouches are made from corn starch.

Choice of materials

For each collection, we emphasize natural materials that respect the environment without cutting corners on quality and production costs. Our environmental commitment must still allow us to develop lovely collections at the right prices. This is another way of being responsible.

 

1. 80% of our materials are made with natural fibers

Among plant-based materials, we use natural fibers like wool, cotton, organic cotton and silk.

The organic cotton used in our organic line is grown without pesticides, insecticides or chemical fertilizer and without GMOs. Growing organic cotton also consumes much less water in comparison with growing conventional cotton.

 

2. Synthetic and artificial materials

For our children’s collections, we only use soft, natural materials. The exception is in winter when we use fake fur which for us is the only alternative to real fur that we refuse to use.

For women’s clothing, we also use pretty rayons to replace silk so we can offer our clients affordable pieces.


Relationships with our factories

We visit our partner workshops regularly to verify that the production is running smoothly, discuss ideas with them for going forward and give them feedback from our clients.

We have always worked only with small workshops who pay their employees proper wages. We select all our partner workshops for their high standards in terms of skills and respectful working conditions.

 

Factory in China (areas of expertise: silk, cotton, lingerie, bathing suits

Though often blamed for their practices, Chinese workshops are not necessarily synonymous with underpaid workers. In China we use a workshop run by an exceptional woman who has fought hard to launch and develop her activity. She is also a friend of the designer.

Factory in India (areas of expertise: prints, silk, cotton and embroideries)

We use two workshops in India run by very charming families. Passionate about their profession, they both emphasize human relationships. This is one of the reasons we work with them.

Factory in Italy (area of expertise: knitwear)

We have used this workshop near Bologna for a number of years. Their know-how and expertise in knitwear is of an extremely high quality!

France (socks and jewelry)

We have produced our socks in France since we started the company. Today we could send this production elsewhere in Europe to have more competitive tariffs but ... we want to keep part of our production in France to support the country’s economy and job market. You may not know it but each Winter our tights and socks are our best-sellers. Thus this production is very important for Louise Misha. We also make our jewelry in our Parisian workshop.

Portugal : (jersey and fleece in organic cotton)

Our organic cotton t-shirts and sweatshirts are made in a workshop located in Porto. Portugal has a high degree of expertise in prints and gentle washes.


Personal data
General Data Protection Regulation

The company MA Factory collects the personal data of the users on the website www.louisemisha.com which are necessary for the management of your order and our commercial relations.

The personal data that can be collected are:

  • - User data needed to execute the order (last name, first name, billing and delivery addresses, email address, phone number, size of clothing)
  • - Data on banking information (credit card or PayPal)
  • - Navigation data (browser, date and time of connection, IP address, location data)

The data collected is used for the following reasons: 

  • - Preparation and shipping of your order (logistic companies, carriers)
  • - Communication with the Customer by mail post or email
  • - Information on brand news and current or future commercial operations, especially through newsletters
  • - Improvement of services offered to Cutomers
  • - Customs services in case of delivery abroad

 

MA Factory's third-party partners (Facebook, Instagram, Pinterest) may also use these data by automated means when we publish editorial and promotional content. To the extent permitted by applicable law, MA Factory is not responsible for the practices of these service providers and third parties.

Any physical person using the website www.louisemisha.com may request at any time a right of consultation,rectification and deletion of the collected data, a right of opposition to the processing of his data, a right to the erasure and his personal data.

User data will not be retained beyond the time strictly necessary for the purposes pursued as set forth herein and in accordance with applicable regulations and laws.

In this respect, the data used for prospecting purposes may be kept for a maximum of 3 years from the closure of the user's account or the last contact of the prospect concerned. User data is cleared when storage times expire. Nevertheless, the data may be archived beyond the periods provided for the purposes of research, the finding, and the prosecution of criminal offenses for the sole purpose of allowing, as needed, the provision of such data to the judicial authority.

Archiving implies that these data will be anonymized and will no longer be available online but will be extracted and kept on a secure and independent support.

In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose personal data concerning you. Simply write to us online at [email protected] or by mail to MA Factory, 8-10 rue Titon -75011 Paris, indicating your last name, first name and the address to which you wishan answer. Your letter must be signed and accompanied by a photocopy of an identity card with your signature. An answer will be sent to you within 1 months of receiving the request.

User data will not be retained beyond the time strictly necessary for the purposes pursued as set forth herein and in accordance with applicable regulations and laws.

Some services may be altered or inaccessible in the absence of consent to the collection of data mentioned in this Privacy Policy.


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