Return and refund

You have 30 days from the receipt date of the package to request a return. For more information, see the procedure for returning goods in France or from abroad.

Winter holidays 2022 : we are exceeding the return period for 45 days for all orders passed between November 14th to 20th.

Outside of promotion periods, returns are free of charge from Metropolitan France, including Corsica. From abroad, they are charged to the customer.

For regular returns

Login to your customer account and go to “Oder history and details” section.
Click at the order of your choice and pick the pieces you wish to return.
Pick the return reason from the list.
Download the return form and put it inside the package.
Include this form with your return. It will allow us to identify your return and send you a refund once we receive your package.
Click on the "Generate a return label" button. Your return label will be downloaded automatically for orders placed via Colissimo. For orders placed with DHL, please contact us at [email protected] to obtain your prepaid return label.Returned products must be brand new, with tags attached, with hygienic liners on (for bodies, swimsuits, and underwear), and returned in their original packaging.
If you want the Colissimo service to collect your parcel from your mailbox, you can click on "Confirm delivery". It is necessary to print the label 24 hours before the letter carrier arrives.
If you have any problems generating the return label, please contact customer service at [email protected]
Returned products must be in new condition, always labelled and returned in their original packaging, with hygienic protection for swimwear, bodysuits and lingerie. If these conditions are not met, the return will not be accepted.
If you are returning your order in full, please also enclose any valuable gift items, which will otherwise be charged at the selling price indicated on the e-shop. Thank you for your understanding.
For more information on the refund procedure, please see "Refund conditions and deadlines".

For discounted items returns

Returns of discounted items are paid by the customer.

Login to your customer account and go to “Oder history and details” section.
Click at the order of your choice and pick the pieces you wish to return.
Pick the return reason from the list.
Download the return form and put it inside the package.
Please send the items to the following address:

LOUISE MISHA c/o Sauerbrei Logistics France

À l’attention de Sarah Chama

11 Rue de la Marne

77400 Saint Thibault des Vignes

France

+33 6 95 04 46 83

To avoid the risk of loss or shipment delay, we strongly advise you to send a package with a tracking number and keep the proof.

Returns from abroad are paid by the customer : a prepaid return label is provided and the return costs will be deducted from your refund.

Go to the return portal here or login to your customer account and go to “Oder history and details” section.
Click at the order of your choice and pick the pieces you wish to return.
Pick the return reason from the list.
Download the return form and put it inside the package.
Include this form with your return. It will allow us to identify your return and send you a refund once we receive your package.
Returned products must be brand new, with tags attached, with hygienic liners on (for bodies, swimsuits, and underwear), and returned in their original packaging.
If you are returning your entire order, please also include the gift items that are valuable and will otherwise be charged at the selling price indicated on our e-shop.
Go to https://locator.dhl.com, choose your country and fill in your location to locate your nearest DHL express points and drop your package.

Return fees are as follows :

Upon receipt of the returned items by our logistics team, we will send you a refund via the payment method you used when ordering. Returned products must be brand new, with tags attached, with hygienic liners on (for bodies, swimsuits, and underwear), and returned in their original packaging.

The refund process usually takes place within 7-10 business days after the package is received. If you do not receive any news about your return, please write to us via the contact form or directly by email [email protected]

We do not make exchanges. If you wish to exchange the size or the article, please place a new order on our site and return to us the unwanted articles, which will be refunded.

However, we cannot guarantee the availability of the pieces in the preferred sizes or that special offers will still apply during this period.

If you are returning your entire order, please also include the gift items (tote bags or other presents), as they are valuable. Otherwise, they will be charged at the price indicated on our eshop. Thank you for your understanding.

To purchase, customize, and send a gift card, please go to your customer account and click on “My Gift Cards”. Please enter the amount and the send date, and write a personalised message. Once your order is confirmed, you can send the e-card directly to the recipient by email. As an option, the e-card can be sent to your email address instead, so that you have the possibility of printing it out and gifting it in person.

Our gift cards can be used to make several purchases (also during sales) and are valid for one year from the date of purchase.

FAQ

Return and refund

Return and refund