Despite the sanitary situation, our deliveries are maintained with the usual guaranteed delays. 

Thanks to increased security measures, our team continues to prepare your orders with love ♡

 We offer free delivery in France for orders above 180€ and from 250€ of purchase in the rest of the world.

Orders are processed within 24 to 48 hours and shipping time is under 3 days for France and 7 days out of France (working days). During peak season (such as the launch of a new collection), preparation time can be extended to 72h. 

Please note, these deadlines are only indicative and are not guaranteed by Colissimo. The shipping costs are:

- France

> 3,90€: Delivery in pickup point possible

 > 7€: Delivery upon mandatory signature

- French Overseas territories: 25€

 > Delivery upon mandatory signature or delivery in pickup point possible

- Europe: 10€

 > Delivery upon mandatory signature or delivery in pickup point possible

The tracking number of your shipment will be indicated in your customer account and in the confirmation email.

Despite the sanitary situation, our deliveries are maintained with the usual guaranteed delays.

Thanks to increased security measures, our team continues to prepare your orders with love ♡

 Orders made before 11am French time are prepared and shipped on the same day. During peak season, preparation time can be extended to 72h. 

Delivery upon mandatory signature.

Only available for the following areas (DHL):

ZONE 1: France (excluding Overseas Territories) - 12€

SHIPPING TIME: D+1 (excluding Saturday) for any order made before 11AM

ZONE 2: Europe (except Norway and Switzerland) - 15€

SHIPPING TIME: D+1 to 2 (excluding Saturday) for any order made before 11AM

ZONE 3 - 25€

Albania, Bosnia, Israel, Norway, Serbia, Switzerland, USA, Canada, Mexico, China, South Korea, Hong Kong, Japan

SHIPPING TIME: D+1 to 3 (excluding Saturday) for any order made before 11AM

ZONE 4: Rest of the world- 40€

South America, Australia, South Arabia, Africa, Magreb, French Overseas Territories

SHIPPING TIME: D+2 à 5 (excluding Saturday) for any order made before 11AM

Should you have any questions, do not hesitate to contact us through our contact form, selecting «Status of my order» as subject of your message.

For shipments outside the European Union, please note that, beyond our control, your parcel could be temporarily held at customs (from our experience, this kind of delays are frequent in certain countries such as USA, Israel, and Japan). These delays are also frequent for express delivery.

Customs clearance may result in the payment of additional charges and taxes, which will be communicated to you either by Customs directly or at the time of receipt of the parcel. Customs fees and taxes are the responsibility of the buyer. Louise Misha cannot be held responsible for these expenses.

In case of delivery failure (the parcel could not be received at the time allowed, delivery address provided incorrectly...) and return to our warehouses, we will contact you to define the procedure to follow (organize a new shipment, refund the order).

In case we are not able to join you directly, we will proceed to the refund of the items (any shipping / taxes incurred by Louise Misha on the outward and return journey will be deducted from the value of the order).

If you think you will be absent at the time of delivery, two options are available:

•     - You can have your order delivered to another address (you must mention it before confirming your order).
•     - You can have your order delivered at a pickup point. 

If you want to change your shipping address, please enter the new address before paying, (such as your office address or a friend's address, for example).

You cannot change the delivery address of an order if it has already been sent. Therefore, we recommend you to update the addresses saved in your account and the one used for the delivery. If you change the delivery address in “My Account” after placing an order, the new address will be updated from the next order.

In case of error, do not hesitate to contact us as soon as possible at [email protected] with "URGENT" as subject, and we will do our best to rectify the issue before sending the order, but unfortunately we can’t guarantee it.

We do not have special gift wrapping but we have gift boxes for blouses, dresses, skirts... Please note that the boxes are not adapted for small articles (jewelry) or large articles (coats). However, we pack all our orders with the same care, kindness and sweet words.

If your order is a gift, please contact us before placing your order to notify us. We will then mention it on the order sheet.

Please note that the mention "Gift" on the shipping documents cannot guarantee the non-payment of customs duties. For shipments outside the European Union, we are legally required to provide an invoice with each shipment. For shipments within the European Union, we may not include invoices.