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Delivery
You can track your order using the tracking number provided in your shipping confirmation email:
If your package is sent abroad, you may need to access the website of your country's post office in order to track your package locally.
Please contact us via the contact form or directly by email [email protected] and we will verify your tracking number.
Shipment delays by carriers are unfortunately beyond our control. In the case of a delay, please check the status of your order using your tracking number that was sent to you in the shipment confirmation email. However, if the shipment status has not been updated for a week, please inform us via the contact form or directly by email [email protected] and we will make a claim to the carrier.
We ship worldwide, either by Colissimo or DHL, depending on the destination and shipment type (please see sections 5 - 7). You can choose the delivery method available in your country when placing your order. If you have any questions about delivery to a specific country, please write to us via the contact form or directly to [email protected]
Our delivery times are maintained despite the health context.
To receive your parcel before Christmas, we recommend that you make your order before December 15th.
Tracking number of your shipment will be indicated in your customer account and in the shipment confirmation email.
Processing time of the order is 24 to 48 hours. During busy periods, the preparation time can be extended to 72 hours.
Orders are then delivered within 3 business days.
These times are approximate and are not guaranteed by Colissimo.
Shipping costs are as follows:
> €3.90: Delivery to the postal office or to a Pickup Point
> €7: Delivery with signature directly to your address
What are the delivery times and costs by Colissimo in Europe and the French Oversees Departments and Territories ?
Our delivery times are maintained despite the health context.
To receive your parcel in Europe before Christmas, we recommend that you make your order before December 10th.
To receive your parcel in the French Oversees Departments and Territories before Christmas, we recommend that you make your order before December 3rd.
Tracking number of your shipment will be indicated in your customer account and in the shipment confirmation email.
Processing time of the order is 24 to 48 hours. During busy periods, preparation time can be extended to 72 hours.
Orders are then delivered within 7 business days.
These times are approximate and are not guaranteed by Colissimo.
European Union and the United Kingdom: €10.
> Delivery with signature directly to your address or delivery to the postal office / Pickup Point
Outside of European Union and the United Kingdom : €15.
> Delivery with signature directly to your address or delivery to the postal office / Pickup Point
DOM-TOM : €25
> Delivery with signature directly to your address or delivery to the postal office / Pickup Point
Our delivery times are maintained despite the health context.
To have your parcel delivered within France before Christmas, we recommend that you make your order before December 17th. To have your parcel delivered outside of France before Christmas, please add two business days to the usual preparation and delivery times per zone / country.
Tracking number of your shipment will be indicated in your customer account and in the shipment confirmation email.
Express orders placed before 11am French time are prepared and shipped the same day. Orders placed after 11am are processed the following day. During busy periods, preparation times may be extended up to 72 hours.
For shipments outside of European Union, customs clearance may result in additional shipment delays.
Orders are delivered directly to the recipient's address, the recipient's signature is mandatory.
Express DHL shipment is available in the following countries:
ZONE 1: France (excluding DOM-TOM) - €12.
DELIVERY TIME: Next day delivery (business days) for orders placed before 11am.
Delivery directly to the recipient’s address, with an automatic drop-off at a parcel relay point if the customer is absent.
ZONE 2: Europe - €15.
DELIVERY TIME: 1 to 2 business days for an order placed before 11am.
Delivery directly to the recipient’s address, with an automatic drop-off at a parcel relay point if the customer is absent.
ZONE 3: - €25.
Albania, Bosnia, Israel, Norway, Serbia, Switzerland, USA, Canada, Mexico, China, Hong Kong, South Korea, Japan:
DELIVERY TIME: 2 to 3 business days for an order placed before 11am.
Delivery directly to the recipient’s address, with an automatic drop-off at a parcel relay point if the customer is absent.
ZONE 4: Rest of the world - €40.
South America, Saudi Arabia, Africa, Maghreb, DOM-TOM:
DELIVERY TIME: 2 to 5 business days for an order placed before 11am.
Australia :
DELIVERY TIME: 10+ business days for an order placed before 11am.
Delivery directly to the recipient’s address, with an automatic drop-off at a parcel relay point if the customer is absent.
For shipments outside the European Union, it may happen that your order is temporarily held by customs for clearance.
This can involve customs charges, which will be communicated to you either by the customs directly or upon reception of your parcel. Customs fees are the buyer's responsibility. Louise Misha can not be held responsible for these costs.
Colissimo shipment, order in Shipped-out status
Unfortunately, it is impossible to modify the shipping address of an order that has been shipped out. We advise you to check the address before confirming your order, and to check regularly that your address saved in your account is updated.
DHL Express shipments, order in Shipped-out status
Please contact your local DHL office with your tracking number to see if it is still possible to change the shipping address. If the address is incorrect or incomplete, your package will be returned to the sender. Once our logistics team has received it, we will be able to arrange a reshipment.
Order in process
Once your order has been confirmed, we have very little time to modify your address. If you have noticed an error in your address, you can send us a message with "Urgent" in the subject line to [email protected] as soon as possible by indicating your order number. We will do our best to process your request but cannot guarantee it.
If you change your shipping address in your personal account after having placed an order, the new address will be taken into account from the next order only.
The recipient’s signature is required for deliveries by Colissimo directly to the recipient’s address. After two delivery attempts, your package will be left at your post office and will be available for 15 days. Unclaimed packages are returned to the sender.
The recipient’s signature is also mandatory for deliveries by DHL. In case of absence, your parcel will be automatically dropped off at the parcel relay point.
Please follow the shipment of your order in real time by using your tracking number sent to you in your shipment confirmation email. If you notice a significant shipment delay or are unable to locate your order, please send us a message via the contact form or directly to [email protected]
In the event of a failed delivery (package could not be received within the time limit, incorrect delivery address, etc.) and return to our warehouse, we will contact you to define the procedure to follow.