Is my payment perfectly secure?
All your order and payment data are sent in an encrypted form by the SSL protocol, from your computer to the electronic payment terminal of our banking partner.
A closed padlock security symbol appears at the bottom of the page. You can therefore pay online with complete peace of mind, no data is stored.
Which payment methods are accepted?
We accept payments by Mastercard, Visa, American Express, also Apple Pay, PayPal and Klarna.
We do not accept payments by bank transfer or cheque.
Orders starting from €300 made from metropolitain France can be paid in three installments via Alma (commission fee 1,56%).
I would like to pay with a voucher or a gift card. I want to use a discount code.
To pay for your order (in part or in full) with a voucher or gift card, simply insert the code in the "Discount Code" or "Gift Card" field in your cart.
When will my account be charged?
Your account will be charged as soon as your order is confirmed. You will also receive a confirmation mail.
Why has my card payment been declined?
A declined transaction could occur due to a failed 3DS authentication or due to your card limit being reached. When in doubt, please contact our customer service at [email protected] or reach out to your bank.
Where can I access my invoices?
You can access your invoices in your order history by logging into your personal account. Your invoices will also be sent to you in electronic format in your order confirmation email and in paper format in your package.
