We accept payments by credit card MasterCard, Visa and American Express, and PayPal.
We are unable to accept payments by bank transfer or check.
For security reasons, our system only accepts payments with a card of the same origin as the country from which you placed the order. To place an order from France, you must use a French card. To order from Switzerland, you must use a card from Switzerland.
Alternatively, you can also send us a payment via PayPal, or ask someone in the country of origin of your card to place the order for you.
First, check your Spam folder in case the confirmation email has ended up in there !
If you have been debited to your account, but have not received a confirmation email, please contact us with as much information as possible (your name / email used when you ordered and eventually an order number if you have one...) at the following email address: [email protected].
If you paid through PayPal with a deferred payment, this means that we will only receive the payment few days after you placed your order. We do not process orders until payment has been received, so your order will take longer to prepare, and there is a risk of stock-outs. Please find below PayPal's explanations regarding deferred transfer:
Deferred transfers are a type of bank payment that usually takes 6-10 business days to process. They are used when buyers have not linked a secondary payment source (such as a card) to their PayPal accounts, or when a transaction is too risky to allow for an instant payment.
This system is totally dependent on PayPal. If you encounter an issue with this payment, please contact PayPal’s team.