1. RETURNS FROM ABROAD:
Returns from abroad are paid by the customer: a prepaid return label is provided and the return costs will be deducted from your refund.
1. RETURNS FROM ABROAD:
Returns from abroad are paid by the customer: a prepaid return label is provided and the return costs will be deducted from your refund.
Go to the return portal here or login to your customer account and go to “Order history” and “Return” section.
Go to the return portal here or login to your customer account and go to “Order history” and “Return” section.
Select the order of your choice and the items you wish to return. You can download a return label only for orders already delivered. Select your prepaid return method
Select the order of your choice and the items you wish to return. You can download a return label only for orders already delivered. Select your prepaid return method
Print your return form & put in your package. Print your return label and affix it securely to the outside of your package.
Print your return form & put in your package. Print your return label and affix it securely to the outside of your package.
Go to https://locator.dhl.com, choose your country and fill in your location to locate your nearest DHL express points and drop your package.
Go to https://locator.dhl.com, choose your country and fill in your location to locate your nearest DHL express points and drop your package.
PS: If you are returning your entire order, please also include the gift items that are valuable and will otherwise be charged at the selling price indicated on our e-shop.
Please allow 5-10 business days for a refund to be credited back to your payment method, once the order has reached the International Return Hub and has been inspected.
Thank you for your understanding.
PS: If you are returning your entire order, please also include the gift items that are valuable and will otherwise be charged at the selling price indicated on our e-shop.
Please allow 5-10 business days for a refund to be credited back to your payment method, once the order has reached the International Return Hub and has been inspected.
Thank you for your understanding..
2. RETURN FROM FRANCE:
Good news, returns are free for all orders placed to France (except discounted items)!
Please note that you have 30 days to return your order from the day you receive it. Items must not have been worn and must be returned in perfect condition with tags. A cleaning fee may be charged if the item is not in saleable condition. If you notice that your item unfortunately arrives damaged, do not forget to notify us on the day of delivery at [email protected]
Thank you very much!
2. RETURN FROM FRANCE:
Good news, returns are free for all orders placed to France (except discounted items)!
Please note that you have 30 days to return your order from the day you receive it. Items must not have been worn and must be returned in perfect condition with tags. A cleaning fee may be charged if the item is not in saleable condition. If you notice that your item unfortunately arrives damaged, do not forget to notify us on the day of delivery at [email protected]
Thank you very much!
Login to your customer account and go to “Order history and details” section.
Login to your customer account and go to “Order history and details” section.
Select the order of your choice and the items you wish to return. You can download a return label only for orders already delivered.
Select the order of your choice and the items you wish to return. You can download a return label only for orders already delivered.
Print the two documents below: your return form to slip into your parcel and your return label to stick on the parcel before dropping it off at your nearest post office or Colissimo relay point (or even in your mailbox if the size allows).
Print the two documents below: your return form to slip into your parcel and your return label to stick on the parcel before dropping it off at your nearest post office or Colissimo relay point (or even in your mailbox if the size allows).
PS: If you are returning your entire order, please also include the gift items that are valuable and will otherwise be charged at the selling price indicated on our e-shop.
Thank you for your understanding.
PS: If you are returning your entire order, please also include the gift items that are valuable and will otherwise be charged at the selling price indicated on our e-shop.
Thank you for your understanding.