Total: €0.00

What is the return procedure from Metropolitan France, including Corsica ?


For regular returns 

    • Login to your customer account and go to “Oder history and details” section.
    • Click at the order of your choice and pick the pieces you wish to return.
    • Pick the return reason from the list.
    • Download the return form and put it inside the package.
    • Include this form with your return. It will allow us to identify your return and send you a refund once we receive your package.
    • Click on the "Generate a return label" button. Your return label will be downloaded automatically for orders placed via Colissimo. For orders placed with DHL, please contact us at [email protected] to obtain your prepaid return label.Returned products must be brand new, with tags attached, with hygienic liners on (for bodies, swimsuits, and underwear), and returned in their original packaging.
    • If you want the Colissimo service to collect your parcel from your mailbox, you can click on "Confirm delivery". It is necessary to print the label 24 hours before the letter carrier arrives.
    • If you have any problems generating the return label, please contact customer service at [email protected]
    • Returned products must be in new condition, always labelled and returned in their original packaging, with hygienic protection for swimwear, bodysuits and lingerie. If these conditions are not met, the return will not be accepted.
    • If you are returning your order in full, please also enclose any valuable gift items, which will otherwise be charged at the selling price indicated on the e-shop. Thank you for your understanding.
    • For more information on the refund procedure, please see "Refund conditions and deadlines".

For discounted items returns 

Returns of discounted items are paid by the customer.

    • Login to your customer account and go to “Oder history and details” section.
    • Click at the order of your choice and pick the pieces you wish to return.
    • Pick the return reason from the list.
    • Download the return form and put it inside the package.
    • Please send the items to the following address:


LOUISE MISHA c/o Sauerbrei Logistics France

    À l’attention de Sarah Chama

      11 Rue de la Marne

        77400 Saint Thibault des Vignes

          France

            +33 6 95 04 46 83

              To avoid the risk of loss or shipment delay, we strongly advise you to send a package with a tracking number and keep the proof.