What is the procedure for returning items from abroad?

Returns from abroad are paid by the customer : a prepaid return label is provided and the return costs will be deducted from your refund.

Go to the return portal here or login to your customer account and go to “Oder history and details” section.
Click at the order of your choice and pick the pieces you wish to return.
Pick the return reason from the list.
Download the return form and put it inside the package.
Include this form with your return. It will allow us to identify your return and send you a refund once we receive your package.
Returned products must be brand new, with tags attached, with hygienic liners on (for bodies, swimsuits, and underwear), and returned in their original packaging.
If you are returning your entire order, please also include the gift items that are valuable and will otherwise be charged at the selling price indicated on our e-shop.
Go to https://locator.dhl.com, choose your country and fill in your location to locate your nearest DHL express points and drop your package.

Return fees are as follows :